Terms of Service

Acceptance of Terms

By accessing or using FeedbackPro ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access or use our Service.

These Terms apply to all visitors, users, customers, and others who access or use the Service.

Description of Service

FeedbackPro is a comprehensive feedback collection and management platform that enables businesses to:

• Collect user feedback through customizable widgets and forms
• Manage and organize feedback submissions
• Analyze feedback data with advanced analytics
• Collaborate with team members on feedback resolution
• Integrate with existing business tools and workflows

Account Registration and Security

Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old or the age of majority in your jurisdiction
• One person or legal entity may maintain only one account

Account Security

• You are responsible for all activities under your account
• Notify us immediately of any unauthorized use of your account
• We recommend using strong passwords and enabling two-factor authentication
• We reserve the right to suspend accounts that appear to be compromised

Acceptable Use Policy

Permitted Uses

You may use the Service only for lawful purposes and in accordance with these Terms.

Prohibited Activities

You agree not to:

• Illegal Activity: Use the Service for any unlawful purpose or in violation of any applicable laws
• Harassment: Harass, abuse, or harm other users or individuals
• Spam: Send unsolicited commercial communications or spam
• Malware: Upload or distribute viruses, malware, or malicious code
• Data Mining: Extract data from the Service using automated means without permission
• Reverse Engineering: Attempt to reverse engineer, decompile, or disassemble the Service
• System Interference: Interfere with or disrupt the Service or servers
• Unauthorized Access: Attempt to gain unauthorized access to other accounts or systems

Data Ownership and Rights

Your Data

• You retain ownership of all data you submit to the Service ("Customer Data")
• You grant us a license to use Customer Data solely to provide the Service
• You are responsible for the accuracy and legality of Customer Data
• You can export your data at any time through our dashboard

Our Rights

• We may aggregate and anonymize data for analytics and service improvement
• We will not access or use your data except as necessary to provide the Service
• We implement security measures to protect your data
• We comply with applicable data protection laws (GDPR, CCPA, Romanian legislation)

Payment Terms and Billing

Subscription Plans

• Service is provided on a subscription basis with monthly or annual billing
• Prices are listed in USD, EUR, or RON depending on your location
• All prices include applicable taxes where required
• We reserve the right to change pricing with 30 days' notice

Payment Processing

• Payments are processed through secure third-party providers (Stripe, PayPal)
• You authorize us to charge your selected payment method
• Payment information is encrypted and securely stored
• Failed payments may result in service suspension

Refunds

Refund policies are detailed in our Refund Policy. Generally:

• 30-day money-back guarantee for new subscriptions
• Pro-rated refunds for annual plans cancelled within 30 days
• No refunds for partial months or usage-based charges

Service Availability and Support

Service Level

• We strive to maintain 99.9% uptime for our Service
• Planned maintenance will be announced in advance
• We provide customer support during business hours (CET timezone)
• Emergency support is available for Enterprise customers

Service Modifications

• We may modify, update, or discontinue features with reasonable notice
• Critical security updates may be implemented immediately
• We will provide migration paths for discontinued features when possible

Intellectual Property Rights

Our Intellectual Property

• The Service, including software, design, and content, is our property
• FeedbackPro trademarks and logos are our exclusive property
• You receive a limited license to use the Service according to these Terms
• This license terminates when your subscription ends

User-Generated Content

• You retain rights to content you create using the Service
• You grant us permission to display and process your content to provide the Service
• You must not infringe on third-party intellectual property rights

Limitation of Liability

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
• DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA
• DAMAGES RESULTING FROM THIRD-PARTY SERVICES OR INTEGRATIONS

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

Regional Variations

• EU Customers: Nothing in these Terms excludes liability for death, personal injury, or fraudulent misrepresentation
• California Residents: You may have additional rights under California consumer protection laws
• Romanian Customers: Liability limitations comply with Romanian consumer protection law

Indemnification

You agree to indemnify, defend, and hold harmless FeedbackPro, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses arising from:

• Your use of the Service in violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Any content you submit to the Service
• Your violation of applicable laws or regulations

Termination

Termination by You

• You may terminate your account at any time through your dashboard
• Termination is effective at the end of your current billing period
• You remain responsible for charges incurred before termination
• You can export your data for 30 days after termination

Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms of Service
• Fail to pay subscription fees
• Engage in abusive or illegal conduct
• Create security risks for other users

Effect of Termination

• Your right to use the Service immediately ceases
• We will delete your data according to our data retention policy
• Provisions regarding intellectual property, limitation of liability, and indemnification survive termination

Governing Law and Jurisdiction

Governing Law

These Terms are governed by and construed in accordance with Romanian law, without regard to conflict of law principles.

Dispute Resolution

• Primary Jurisdiction: Courts of Bucharest, Romania have exclusive jurisdiction
• EU Customers: May also bring claims in courts of their country of residence
• US Customers: May be subject to binding arbitration for certain disputes
• Online Dispute Resolution: EU customers may use the EU ODR platform at ec.europa.eu/consumers/odr

Changes to Terms

We reserve the right to modify these Terms at any time. We will:

• Post updated Terms on our website
• Notify users via email of material changes
• Provide 30 days' notice for changes that materially affect your rights
• Update the "Last Updated" date at the top of these Terms

Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and FeedbackPro.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control.

Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Contact Information

Questions about these Terms of Service? Contact us: