Refund Policy
Table of Contents
30-Day Money-Back Guarantee
Our Commitment to You
We stand behind our service with a comprehensive 30-day money-back guarantee. If you're not completely satisfied with FeedbackPro, we'll refund your money - no questions asked.
What's Covered
- New Subscriptions: Full refund within 30 days of initial purchase
- Annual Plans: Pro-rated refund based on unused portion
- Plan Upgrades: Difference in cost refunded if downgraded within 30 days
- Setup Issues: Technical problems preventing service use
How It Works
- Try Risk-Free: Sign up and use all features for up to 30 days
- Decide: If you're not satisfied, contact us for a refund
- Get Refunded: Receive your money back within 5-10 business days
Eligible Refund Scenarios
Full Refunds
New Customer Refunds
- First-time subscribers within 30 days
- Service doesn't meet expectations
- Technical issues not resolved
- Feature unavailability
Service Issues
- Extended service outages (>24 hours)
- Data loss due to our error
- Security breaches affecting your data
- Failure to deliver promised features
Partial Refunds
| Scenario | Refund Amount | Calculation Method |
|---|---|---|
| Annual plan cancelled mid-term | Pro-rated | Unused months × monthly rate |
| Plan downgrade | Difference | Cost difference for remaining period |
| Service credit for outages | Proportional | Downtime percentage × monthly fee |
| Billing error correction | Overpayment | Actual amount overcharged |
Non-Refundable Items
Important Notice
The following items are not eligible for refunds under normal circumstances.
Services and Fees
- Usage-Based Charges: API calls, SMS notifications, premium support hours
- Third-Party Costs: Payment processing fees, external integration costs
- Custom Development: Bespoke features or integrations already delivered
- Training Services: Completed training sessions or consultations
Time-Based Restrictions
- Expired Refund Period: Requests made after 30-day window
- Significant Usage: Accounts with extensive data processing (>10,000 submissions)
- Multiple Refunds: Customers with previous refund history may be restricted
- Fraudulent Activity: Accounts flagged for abuse or fraud
How to Request a Refund
Step-by-Step Process
Contact Us
Email support@feedbackpro.com or use our contact form
Provide Information
Include account details, subscription info, and reason for refund
Get Refunded
Receive confirmation and refund within 5-10 business days
Required Information
To process your refund quickly, please provide:
- Account Email: The email address associated with your account
- Order/Invoice Number: Found in your billing history
- Reason for Refund: Brief explanation (optional but helpful)
- Preferred Refund Method: Original payment method or alternative
Contact Methods
Email Support
support@feedbackpro.com
Response time: 4-24 hours
Live Chat
Available on our website
Mon-Fri, 9 AM - 6 PM CET
Refund Processing Time
Processing Schedule
| Payment Method | Processing Time | Total Time to Account |
|---|---|---|
| Credit/Debit Card | 1-2 business days | 3-5 business days |
| PayPal | 1 business day | 1-2 business days |
| Bank Transfer | 2-3 business days | 5-10 business days |
| Digital Wallets | 1-2 business days | 2-3 business days |
Factors Affecting Processing Time
- Bank Processing: Your bank's processing time for refunds
- Payment Processor: Stripe/PayPal processing schedules
- Weekends/Holidays: Business days only for processing
- International Transfers: Additional time for currency conversion
Partial Refunds
Pro-Rated Calculations
For annual subscriptions cancelled before expiration:
Calculation Formula:
Refund = (Remaining Days ÷ 365) × Annual Payment
Example: If you cancel a $720/year plan after 3 months, you'll receive: (275 days remaining ÷ 365 days) × $720 = $542.47
Service Credit vs. Cash Refund
- Cash Refunds: Returned to original payment method
- Service Credits: Applied to future billings (with bonus credit)
- Your Choice: You can choose the preferred refund method
Subscription Cancellation
How to Cancel
- Dashboard: Go to Billing → Cancel Subscription
- Email: Send cancellation request to support@feedbackpro.com
- Phone: Call our support line for immediate cancellation
Cancellation Effects
- Immediate Cancellation: Service stops immediately, full refund if within 30 days
- End of Billing Period: Service continues until current period ends
- Data Retention: Your data is retained for 30 days after cancellation
- Reactivation: You can reactivate within 30 days without data loss
Chargeback and Dispute Policy
Important Notice
Please contact us before initiating a chargeback. We're committed to resolving issues directly and chargebacks may affect your ability to use our service.
Our Preferred Process
- Direct Resolution: Contact us first for faster resolution
- Documentation: We maintain detailed billing and usage records
- Response Time: We respond to chargeback notices within 7 days
- Evidence: We provide comprehensive evidence for legitimate charges
Chargeback Prevention
- Clear billing descriptors: "FEEDBACKPRO.COM"
- Email receipts for all transactions
- Proactive communication about billing
- Easy cancellation and refund process
Special Circumstances
Force Majeure Events
In case of extraordinary circumstances beyond our control:
- Natural Disasters: Service credits for extended outages
- Government Actions: Refunds if service becomes unavailable
- Infrastructure Failures: Compensation based on impact
- Pandemics/Health Emergencies: Flexible payment and refund terms
Financial Hardship
We understand that circumstances can change:
- Payment Plans: Extended payment terms available
- Service Pausing: Temporary suspension instead of cancellation
- Nonprofit Discounts: Special rates for qualifying organizations
- Student Discounts: Educational pricing available
Data Protection Compliance
Refunds related to privacy rights:
- GDPR Requests: Refunds if we cannot comply with data requests
- Data Breaches: Service credits for security incidents
- Privacy Violations: Full refunds for compliance failures
Contact Information
For refund requests or billing questions:
Billing Support
Email: billing@feedbackpro.com
Phone: +40 (21) 123-4567
Hours: Mon-Fri, 9 AM - 6 PM CET
Customer Success
Email: success@feedbackpro.com
Phone: +40 (21) 123-4570
Hours: Mon-Fri, 8 AM - 8 PM CET
Response Time Guarantee
- Email: Within 24 hours on business days
- Refund Processing: Within 48 hours of approval
- Urgent Issues: Within 4 hours during business hours
Related Policies
Last updated: October 7, 2025 at 10:08 AM