Cookie Policy

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be "persistent" (remain on your device until deleted or expired) or "session" cookies (deleted when you close your browser).

Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for the website to function and cannot be switched off in our systems.

Cookie Name	Purpose	Duration
session_token	Maintains your login session	Session
csrf_token	Protects against cross-site request forgery	Session
cookie_consent	Remembers your cookie preferences	1 year
load_balancer	Routes requests to appropriate servers	Session

Performance Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information.

Cookie Name	Purpose	Duration
_ga	Google Analytics - distinguishes users	2 years
_ga_*	Google Analytics - collects data on visits	2 years
performance_metrics	Tracks page load times and performance	30 days
error_tracking	Helps identify and fix technical issues	7 days

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences.

Cookie Name	Purpose	Duration
user_preferences	Remembers dashboard layout and settings	1 year
language_setting	Remembers your preferred language	1 year
theme_preference	Remembers dark/light mode preference	1 year
timezone	Displays times in your local timezone	1 year

Marketing Cookies

These cookies are used to track visitors across websites to display relevant advertisements.

Cookie Name	Purpose	Duration
_fbp	Facebook Pixel - tracks conversions	3 months
_gcl_au	Google Ads - conversion tracking	3 months
utm_tracking	Tracks marketing campaign effectiveness	30 days

Why We Use Cookies

Website Functionality

• Authentication: Keep you logged in securely
• Security: Protect against malicious attacks
• Load Balancing: Distribute traffic efficiently
• Error Prevention: Maintain application state

User Experience

• Personalization: Remember your preferences and settings
• Language: Display content in your preferred language
• Accessibility: Maintain accessibility settings
• Navigation: Remember where you were in multi-step processes

Analytics and Improvement

• Usage Analytics: Understand how our service is used
• Performance Monitoring: Identify and fix performance issues
• Feature Usage: Determine which features are most valuable
• Error Tracking: Monitor and resolve technical problems

Marketing and Communication

• Campaign Tracking: Measure marketing effectiveness
• Conversion Tracking: Understand customer journey
• Retargeting: Show relevant ads to previous visitors
• A/B Testing: Test different versions of our website

Third-Party Cookies

Some cookies are set by third-party services that appear on our pages:

Google Services

• Google Analytics: Website analytics and reporting
• Google Ads: Advertising and conversion tracking
• Google Fonts: Web font loading and optimization
• reCAPTCHA: Spam and bot protection

Social Media

• Facebook Pixel: Social media advertising and analytics
• LinkedIn Insight: Professional network advertising
• Twitter Analytics: Social media engagement tracking

Customer Support

• Intercom: Customer support chat widget
• Zendesk: Help desk and support ticketing

Payment Processing

• Stripe: Secure payment processing
• PayPal: Payment services and fraud prevention

Managing Your Cookie Preferences

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to:

• Accept all cookies
• Accept only essential cookies
• Customize your preferences by cookie category
• Review detailed information about each cookie type

Browser Settings

You can control cookies through your browser settings:

Opt-Out Links

You can opt out of third-party cookies using these links:

• Google Analytics Opt-out
• Facebook Ad Preferences
• Digital Advertising Alliance Opt-out
• European Interactive Digital Advertising Alliance

Cookie Consent

GDPR Compliance (EU Users)

• We obtain explicit consent before setting non-essential cookies
• You can withdraw consent at any time
• Consent is granular - you can choose specific cookie categories
• We maintain records of your consent choices

ePrivacy Directive Compliance

• Essential cookies are exempt from consent requirements
• Non-essential cookies require explicit consent
• Clear information is provided about cookie purposes
• Consent must be freely given and specific

CCPA Compliance (California Users)

• Cookies may be considered "personal information" under CCPA
• You have rights to know, delete, and opt-out
• We do not sell personal information collected via cookies
• Third-party cookies may be subject to CCPA rights

Mobile and App Cookies

Mobile Browsers

Mobile browsers handle cookies similarly to desktop browsers, but with some differences:

• Storage limitations may cause cookies to expire sooner
• Some features may not be available on all mobile browsers
• Cookie management options vary by browser and device

Mobile Apps

Our mobile applications may use similar technologies:

• Local Storage: Store app preferences and settings
• Device Identifiers: Unique identifiers for analytics
• Push Notifications: Tokens for sending notifications

Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes:

• We'll post the updated policy on our website
• We'll update the "Last Updated" date
• For material changes, we'll notify you via email or website notice
• Continued use constitutes acceptance of the updated policy

Contact Information

If you have questions about our use of cookies, please contact us: