California Consumer Privacy Act (CCPA) Compliance

Introduction

This CCPA Compliance page supplements our Privacy Policy and provides specific information about how we collect, use, and share personal information of California residents, as well as your rights under California law.

Key Definitions

Term	Definition
Consumer	A natural person who is a California resident, as defined by California law
Personal Information	Information that identifies, relates to, or could reasonably be linked with a California resident or household
Business Purpose	Use of personal information for operational purposes reasonably necessary to the business
Commercial Purpose	Use of personal information to advance commercial or economic interests
Sale	Selling, renting, releasing, disclosing, or transferring personal information to a third party for monetary consideration
Share	Sharing personal information with a third party for cross-context behavioral advertising
Sensitive Personal Information	Specific categories of personal information subject to additional protections

Your Consumer Rights Under CCPA

California residents have the following rights regarding their personal information:

Personal Information We Collect

We collect the following categories of personal information about California residents:

Category	Examples	Collected	Sold/Shared
Identifiers	Name, email address, phone number, IP address, device ID	Yes	No
Customer Records	Billing address, payment information, purchase history	Yes	No
Protected Classifications	Age, gender, nationality (if voluntarily provided)	Limited	No
Commercial Information	Purchase records, service usage, preferences	Yes	No
Internet Activity	Browsing history, search history, interaction with website	Yes	Analytics
Geolocation Data	General location based on IP address	Limited	No
Professional Information	Job title, company name, industry	Limited	No
Inferences	Preferences, characteristics, behavior patterns	Yes	No

Sensitive Personal Information

We may collect limited sensitive personal information:

• Account Credentials: Usernames and passwords (encrypted)
• Financial Information: Credit card numbers (processed by third-party processors)
• Communications: Contents of support messages and feedback

Sources of Personal Information

Business Purposes for Collection

We collect and use personal information for the following business purposes:

Purpose	Description	Legal Basis
Service Provision	Provide feedback collection and analysis services	Contract Performance
Customer Support	Respond to inquiries and provide technical assistance	Contract Performance
Account Management	Create and maintain user accounts, process payments	Contract Performance
Service Improvement	Analyze usage patterns and improve our services	Legitimate Interest
Security	Protect against fraud, abuse, and security threats	Legitimate Interest
Legal Compliance	Comply with applicable laws and regulations	Legal Obligation
Marketing	Send promotional communications (with consent)	Consent

Sharing and Disclosure

We may share personal information with the following categories of third parties:

Service Providers

Category	Purpose	Data Shared
Cloud Infrastructure	Data hosting and processing	All categories as necessary
Payment Processors	Process payments and billing	Payment and billing information
Analytics Providers	Website and service analytics	Usage data and identifiers
Email Services	Send transactional and marketing emails	Contact information and preferences
Support Tools	Customer support and help desk	Support communications and account data

Other Disclosures

• Legal Requirements: Law enforcement, court orders, regulatory requests
• Business Transfers: Mergers, acquisitions, asset sales
• Consent: When you direct us to share information
• Protection: To protect rights, property, or safety

Sale of Personal Information

Sharing for Advertising

We may share certain information with advertising partners for targeted advertising:

• Google Analytics: Website usage and performance data
• Social Media Platforms: Custom audience matching (hashed email addresses)
• Marketing Platforms: Email engagement and conversion tracking

How to Exercise Your Rights

California residents can exercise their CCPA rights through multiple channels:

Online Request Portal

Verification Process

To protect your privacy, we verify your identity before processing requests:

• Account Holders: Login to your account or provide account credentials
• Non-Account Holders: Provide identifying information and answer verification questions
• Sensitive Requests: Additional verification may be required for deletion or correction requests
• Agent Requests: Authorized agents must provide power of attorney or signed authorization

Non-Discrimination

What We Won't Do

• Deny goods or services to you
• Charge different prices or rates for goods or services
• Provide a different level or quality of goods or services
• Suggest that you may receive different treatment

Financial Incentives

We may offer financial incentives for certain data practices:

• Email Newsletter: Exclusive offers and discounts for subscribers
• Survey Participation: Credits or rewards for feedback participation
• Referral Program: Benefits for referring new customers

These programs are voluntary, and you can opt out at any time without penalty.

Minors Under 16

Parental Rights

If you are a parent or guardian and believe your child under 16 has provided personal information:

• Contact us immediately at privacy@feedbackpro.com
• We will promptly delete the information
• We will implement additional safeguards to prevent future collection

Teen Privacy (13-15 years old)

For teens aged 13-15:

• We require opt-in consent before collecting personal information
• Parents can request deletion of their teen's information
• We provide additional privacy protections and limited data collection

Contact Information

California Attorney General

You may also contact the California Attorney General's office:

• Website: oag.ca.gov/privacy/ccpa
• Phone: (916) 210-6276
• Address: 1300 I Street, Sacramento, CA 95814